Cancellation Policy:

  • All cancellations must be made in writing and either emailed to our official email address or submitted through our online portal. The date on which the email or submission is received will be considered the date of cancellation. 

Refund Policy: 

  • More than 30 days prior to the booking date: Full refund minus any applicable administrative fees. 
  • 15 to 30 days prior to the booking date: 50% refund minus any applicable administrative fees. 
  • 7 to 14 days prior to the booking date: 25% refund minus any applicable administrative fees. 
  • Less than 7 days prior to the booking date: No refund will be provided.

No Show:

  • If the guest fails to check in on the booking date without prior notification, it will be treated as a ‘No Show.’ No refunds will be provided for ‘No Shows.’ 

Early Departure: 

  • If the guest decides to check out before the end date of their reservation, no refund will be provided for the unused days. 

Special Promotions: 

  • Bookings made under special promotions or discounted rates may have different cancellation policies. Please refer to the specific terms and conditions of the promotion for details. 

Force Majeure: 

  • In the event of circumstances beyond our control, such as natural disasters, pandemics, civil unrest, or other unforeseen events, we reserve the right to offer alternative dates or a credit note instead of a refund. 

Administrative Fees: 

  • An administrative fee may be deducted from any refund amount to cover processing and transaction costs. 

Amendments to Bookings: 

  • Any changes to booking dates or details may be subject to additional charges. The guest should notify us as soon as possible if any amendments are needed.

Insurance:

  • We strongly recommend that guests purchase travel insurance to protect against unexpected events and cancellations. 

Waiver: 

  • Failure by us to enforce any of the provisions set out in this cancellation policy, or failure to exercise any option to terminate, shall not be construed as a waiver of such provisions and shall not affect the validity of this cancellation policy or any part thereof.

By making a reservation with us, you acknowledge and agree to this cancellation policy. We reserve the right to modify or amend this policy at any time without prior notice. It is the guest’s responsibility to review the cancellation policy periodically.